Heba Consulting Grand Baie, Rivière du Rempart District, Mauritius
An international leader in contract operations and plant maintenance, adding value to mining operations throughout Africa, with an office based in Grand Baie is looking for a Group Travel Manager. This role is responsible for leading inhouse corporate local and global travel, including overseeing policies and processes, implementing technology systems where needed, identifying best practice opportunities, collaborating with various international departments on their travel and meeting needs, negotiating with external preferred travel and meeting partners, and training staff globally on the travel and event policies and processes. The ideal candidate will be knowledgeable in global travel bookings and systems, and demonstrate a professional demeanour with a commitment to internal customer service excellence. Job Description Duties and Responsibilities, include, but are not limited to: Collaborate with senior management both in Mauritius and internationally to establish and maintain standardized and streamlined travel and policies, continually assessing compliance and alignment with the Company’s values. Deliver global travel and program policies, values and benefits to ensure improved compliance. Deliver this by means of internal travel software systems, communications and training. Implement and oversee the project management of industry technology tools, including the online travel reservation system and policy management. Evaluate and recommend new tools, software and operating procedures to help increase efficiency, reduce cost and improve service to the company’s travellers. Work closely with other departments, specifically in Perth and Toronto, to streamline travel processes and policies. Leverage group spend to negotiate preferred supplier discount agreements and develop vendor relations. Preferred providers include air, hotel and car rental partnerships. Maintain a database of all travel related suppliers and contracts. Maintain the corporate travel section of the company’s internal website. Review and report on all travel and event spending company-wide; work with department heads to generate travel and event budgets; identify cost reduction opportunities. Responsible for ongoing benchmarking of industry travel trends. Remain informed of all airline, visa and other travel-related rules and regulations and keep travellers informed of these changes. In the event of travel advisories, airline or travel-related emergencies, make recommendations to the Senior Executives on how to proceed and deliver an agreed upon communication plan. Supervise and manage corporate travel and administrative support personnel. Maintain and promote professional and courteous employee relations, by managing a prompt and accurate response to telephone and email communications. Requirements: A relevant qualification. Minimum of 8-10 years of active Travel Consultant experience or Corporate Travel experience. Industry accreditation. Thorough knowledge of the travel industry, fares and domestic and international markets. Extensive knowledge of Excel, Word, PowerPoint, the Google suite of products, with some knowledge of Sharepoint. Knowledge of global faring and ticketing procedures. Proven ability to collaborate and manage relationships with external business partners. Ability to work with all levels of personnel, be customer-service oriented, technically savvy, and organized. Problem solving ability with good business judgment. Fluency in English both written and spoken is essential.