IT Support Specialist

  • Ascension Solutions Limited
  • Port Louis, Port Louis District, Mauritius
  • 27/01/2018
Full time Information Technology

Job Description

RESPONSIBILITIES:    

  • Apply end user equipment upgrades, updates, patches and configuration changes 
  • Basic Active Directory user maintenance 
  • Respond to requests for technical assistance in person, via phone, and electronically through the ticket system, remote control, and email 
  • Diagnose and resolve IT related hardware and software issues 
  • Research questions and problems using available information resources 
  • Advise users on appropriate actions 
  • Log all help desk interactions 
  • Administer software relevant to desktop support 
  • Redirect advanced problems to appropriate resource 
  • Identify and escalate situations requiring urgent attention 
  • Track and route problems/requests and document resolutions 
  • Stay current with system information, changes and updates 
  • Be willing to work outside of the standard business hours as necessary

Jobs Requirements:

QUALIFICATIONS AND EXPERIENCE

  • At least HSC 
  • A Diploma in Computer Science or any other relevant qualification 
  • A MCP/MCTS or an A+ Certification would constitute a definite advantage  
  • Basic understanding of TCPIP for network connectivity troubleshooting 
  • Strong knowledge of PC/Laptop/Printer/Scanner/Tablet/Smartphone installation, configuration and troubleshooting 
  • Strong knowledge of Windows 7/8/10 installation, configuration and troubleshooting 
  • Moderate knowledge of IOS/OSX installation, configuration and trouble shooting in a Windows environment 
  • Good knowledge of mobile device configuration (Windows, IOS and Android) and mobile device management applications 
  • Basic knowledge of VOIP phones configuration and troubleshooting 
  • In-depth knowledge and experience supporting desktop applications, including MS Office suite, MS Outlook, multiple browsers 
  • Holder of a Driving License (Mandatory)

SKILLS AND COMPETENCIES

  • Good Communication Skills 
  • Strong Team Spirit 
  • High sense of Responsibility and Commitment