Full time

IT SUPPORT TECHNICIAN

  • Rs 12,501 - Rs 25,000
  • Added: 31/08/2022
  • Closing: 30/10/2022

Recruit Me Limited

QUATRE BORNES, Plaines Wilhems

Job Description

DUTIES & RESPONSIBILITIES:

  • Allocation and Maintenance of IT Equipment
  • Diagnose Hardware and Software Issues
  • Document and Maintain IT Inventory
  • Maintain and update the company’s IT infrastructure
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Talking to staff or clients through a series of actions, over the phone, to help set up systems, provide technical support or resolve issues in a timely manner
  • Respond within agreed time limits to call-outs
  • Monitoring and supervising the company's IT equipment in coordination with the company's IT service provider in order to diagnose any problems
  • Broadening own technical, functional, and industry skill base
  • Continuous improvement of service in terms of new solutions, revised procedures and resolutions
  • Overtime, standby and other cognate duties
  • Be able to display a pleasant and cooperative attitude towards customers and other employees of the company.
  • Have the ability to deal with customer complaints calmly and efficiently.
  • Prioritize and Escalate Issues as Necessary

SKILLS AND KNOWLEDGE

  • Diploma in IT any ICT related fields
  • Or Hardware A+ or CCNA or any Microsoft related certification would be an advantage
  • Good diagnostic, problem solving and time management skills
  • Related experience in IT troubleshooting and providing IT End User Support
  • Have experience within a fast-moving and technology focused environment
  • Excellent listening and questioning skills, combined with the ability to interact confidently with staffs to establish what the problem is and explain the solution
  • Strong organizational skills to juggle multiple tasks within the constraints of  timelines together with prioritisation skills
  • Ability to work under pressure at times
  • Fluent in English and French both written and spoken

**Candidates must have at least 2 years of  proven experience in IT Support or Helpdesk officer roles

Salary : Rs 15 000

Please apply on jobs.mu and upload your cv

About Recruit Me Limited

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