Full time

Team Manager L1 (Corel)

  • Not disclosed
  • Added: Nov 11, 2022
  • Closing: Jan 10, 2023

Bolt Talent Solutions Ltd

Ebene, Plaines Wilhems

Job Description

  • Set clear team goals.
  • Delegate tasks and set deadlines.
  • Oversee day-to-day operations.
  • Analyze and plan on staffing to ensure business continuity and meeting SLA’s.
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Ensure proper recording and closure of all issues.
  • Have a proactive attitude to improve existing procedures and fix new issues with the infrastructure.
  • Monitor team performance and report on metrics.
  • Educate and up-skill the team.
  • Gather customer feedback and share with senior management teams.
  • Analyze and report product malfunctions to senior management teams.
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Follow up with clients to ensure the issue is resolved.
  • Conduct quality assurance of the processed tickets and dissatisfaction analysis to find out and work on the reasons.
  • Conduct training of team members to maximize their potential.

About Bolt Talent Solutions Ltd

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