As a Sales Agent, you will interact with potential customers / customers by telephone and electronically to provide and process information in response to inquiries, concerns, and requests to open and maintain a trading account on a self-trading platform.Key Areas of Activity/Responsibility:
• Providing technical support to potential customers to apply the Company’s client’s platform procedures in order to open a trading account.
• Contacting and/or accepting calls from customers in order to offer support and information
• Assisting customers who need help with the opening of an account, including technical assistance with software download or explanation about KYC procedures and required documentation.
• Training and helping customers to understand the use of the platform of the Company and to upload documents in the platform.
• Investigating and resolving client issues relating to trade execution, financial transfers, and account documentation.
• Fluent in English is a MUST
• Excellent communication and interpersonal skills
• Strong Technical skills
• Ability to work under pressure