Full time

SYSTEM SUPPORT TECHNICIAN

  • Negotiable
  • Added: Jan 11, 2023
  • Closing: Mar 12, 2023

Centre Digital Solutions (Mauritius) Ltd

Ebene, Plaines Wilhems

Job Description

CDS Mauritius Ltd (COLAS Group) is looking for a System Support Technician to join an international team and start a new adventure.

Opportunity and benefits

The opportunity:       

  • To form part of the COLAS Group, an internationally renowned company and a global leader in the construction and maintenance of transport infrastructure
  • Enriching interactions with employees from different countries.
  • Access to latest and evolving IT technologies
  • Career development opportunities

 The benefits:  

  • competitive salary
  • Collaborative and friendly work environment
  • Fixed transportation allowance (depending on position level)
  • Possibility to Work from Home (hybrid)
  • Monthly performance bonus
  • Paid work-related trainings
  • Medical insurance
  • Possibility to travel abroad                 

The System Support Technician will form part of an international team and participate in many projects involving innovative technologies. As a Level 1 technician within the Monitoring team, the main objective will consist of supervising/monitoring servers, applications and network of the Colas IT Infrastructure in real time on a 24/7 basis.

In addition, the Monitoring team ensures the optimal running conditions of the infrastructure by:

-              Ensuring backups of servers are duly completed

-              Verifying the availability of applications every morning

-              Monitoring the health status of storage arrays

The Monitoring team also acts as the central point of incident reporting, follow up and resolution with Telecom operators.

Key responsibilities

  • Provide real-time monitoring of the IT infrastructure
  • Handle alarms raised by monitoring tools
  • Create, handle and resolve incidents as per the guidelines
  • Create, follow up and resolve incidents with operators
  • Ensure the proper resolution of incidents reported by users
  • Ensure the processing of service requests
  • Follow the daily, weekly and monthly operations schedules
  • Ensure proper communication internally, between teams and with users
  • Detect recurrences and anomalies
  • Carry out operational maintenance tasks
  • Perform planned technical operations outside of normal working hours (examples: Upgrade OS Servers, VMs migration, ... etc.)
  • Ability to work on a 24/7 shift basis
  • Compliance and adherence to all defined SLAs, current process and procedures as defined by the Group
  • Perform any cognate duties as assigned by the Manager

Job Requirements

Experience & Qualifications

  • Diploma in any IT related field
  • At least 2 years’ experience in a Microsoft environment (Experience within a Data Center preferred)
  • Very good understanding of Microsoft Windows Servers (Windows Server 2003, 2008 R2, 2012, 2016, 2019), Linux
  • Good knowledge and working experience on System Center Operation Manager (SCOM), NAGIOS
  • Knowledge on VMWare, Oracle, SQL
  • Mastery of office tools, supervision, ticketing tool (Service Now), CMDB, scheduler

Skills

  • Excellent communication level in English and French (spoken/written) is Mandatory.
  • Advanced analytical, troubleshooting and multi-tasking skills
  • Excellent interpersonal skills, flexible, autonomous and a team player with highly adaptable personality traits
  • Self-motivated and willing to learn new skills and technologies
  • Excellent prioritization and time management skills

About Centre Digital Solutions (Mauritius) Ltd

CDS Mauritius Ltd is an IT Service Center of the COLAS group (Bouygues), located at Cybercity, Ebene. Being the World leader in the construction and maintenance of transport infrastructure, COLAS undertakes more than 60,000 projects every year via a network of 800 construction units, and 3,000 material production and recycling sites in some 50 countries worldwide on five continents.

Affiliated to Colas Digital Solutions, CDS Mauritius Ltd provides IT services to over 35,000 COLAS users worldwide. Our core activities range from Network and System Monitoring, Datacenter Administration, Network and System Security, Telecom Services to User Support throughout the COLAS Group.

https://www.colas.com/

https://colasdigitalsolutions.com/

 

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