Full time

Senior Support Engineer T1 Corel Draw Graphic Suite

  • Not disclosed
  • Added: Apr 25, 2023
  • Closing: Jun 24, 2023

Bolt Talent Solutions Ltd

Ebene, Plaines Wilhems

Job Description

Would you love to be part of the tech revolution in Mauritius whilst working with leaders in the industry?   

Are you seeking a challenge in a global organization, an opportunity to gain international exposure in a World Leading Software Development Company? 

We need experienced Technical Support Engineers with a flair for creativity and innovation. If you are a team player who is motivated by technical challenges, eager to exercise excellent problem-solving skills, and enthusiastic about providing customer experience and technical support that exceed the expectations of millions of users - this is the opportunity for you!  

  • Take part in Knowledge Base management and keeping the Knowledge Base up-to-date. 
  • Take part in managing support for Parallels products on Social Media. 
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Meet SLA for issues with respect to the severity.

Technical Support Requirements:

  • Demonstrated strong technical and IT knowledge.
  • Demonstrated strong familiarity of Microsoft Windows operating systems and Microsoft Office utilities
  • Familiarity and hands-on experience with macOS/Linux distributions is a plus
  • Excellent demonstrated written and verbal communication skills with ability to communicate effectively with a wide variety of personalities and situations
  • Demonstrated fluent language skill
  • Multitasking
  • Stress tolerance
  • Demonstrated problem solving skills
  • Passed interview with product Subject Matter Expert or/and Tier 1 Team Manager Passed interview with product Trainer or/and product Account Manager

Experience Required:

  • +3 years of experience as a Technical Support Engineer or similar role 

Culture fit requirements:

  • Be part of an exciting, challenging environment where creative thinking and innovation are highly valued, and every voice matters
  • Innovative
  • Creative
  • Collaborative
  • Productive
  • Embrace diversity of ideas, lifestyles, backgrounds, insights, and perspectives
  • Proud
  • Passionate
  • Always learning and moving forward

About Bolt Talent Solutions Ltd

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