Full time

Customer Service Agent

  • Negotiable
  • Added: Nov 15, 2023
  • Closing: Jan 14, 2024

New Dimension Ventures Ltd

Ebene

Job Description

Key Responsibilities:
  • Assist clients and provide necessary feedback with all incoming communication to the Company. (Incoming calls, emails, and Webchat applications)
  • Act as first point of contact and represent the organization to clients professionally and efficiently.
  • Contributes to the development and maintenance of standards, policies, and procedures regarding customer service.
  • Communicate effectively and provide applicable feedback to all clients in a timely manner.
  • Address and resolve any customer concerns or escalate to department manager accordingly when required.
  • Outgoing communication to clients daily via email and calls.
  • Achieve daily, weekly, and monthly targets as per company performance standards.
  • Perform all miscellaneous duties as delegated by Manager.
  • This role will also include Secondary tasks not specific to Customer Support. (Call & Risk related reviews and applicable administrative requirements.)

SKILLS, ABILITIES & COMPETENCIES
  • Excellent client service and Customer care skills.
  • Customer orientated attitude.
  • Professional approach to clients.
  • Good written and verbal communication skills are essential.
  • Proficient on Microsoft Word, Excel, and email applications. (Good computer literacy is essential)
  • Strong administration skills, with great attention to detail.
  • Quick learner.
  • Detail orientated.
  • Ability to work under pressure.
  • Flexible and enthusiastic. (Must be able to work shifts when required)
  • Ability to multitask.
  • “Going the Extra mile” is not a personality trait, but a requirement.
  • FLUENCY IN ENGLISH is mandatory.
  • Ability to work ODD HOURS (ROTATIONAL BASIS)

Job Requirements

Education and Experience
  • Grade 12 is essential
  • Minimum 2 – 5 years’ experience in a Customer Service role / environment
  • Contactable references.

 

About New Dimension Ventures Ltd

We at New Dimension Ventures Ltd  utilize our
resources of creativity in the specialization
of ultimate marketing strategies,
planning , implementation of digital
marketing and social media
management.

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