Customer Service Agent

Key Responsibilities:

Assist clients and provide necessary feedback with all incoming communication to the Company. (Incoming calls, emails, and Webchat applications)
Act as first point of contact and represent the organization to clients professionally and efficiently.
Contributes to the development and maintenance of standards, policies, and procedures regarding customer service.
Communicate effectively and provide applicable feedback to all clients in a timely manner.
Address and resolve any customer concerns or escalate to department manager accordingly when required.
Outgoing communication to clients daily via email and calls.
Achieve daily, weekly, and monthly targets as per company performance standards.
Perform all miscellaneous duties as delegated by Manager.
This role will also include Secondary tasks not specific to Customer Support. (Call & Risk related reviews and applicable administrative requirements.)

SKILLS, ABILITIES & COMPETENCIES

Excellent client service and Customer care skills.
Customer orientated attitude.
Professional approach to clients.
Good written and verbal communication skills are essential.
Proficient on Microsoft Word, Excel, and email applications. (Good computer literacy is essential)
Strong administration skills, with great attention to detail.
Quick learner.
Detail orientated.
Ability to work under pressure.
Flexible and enthusiastic. (Must be able to work shifts when required)
Ability to multitask.
“Going the Extra mile” is not a personality trait, but a requirement.

Education and Experience