Job Description
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Repairing hardware malfunctions, software issues, and networking problems.
• Tracking and managing work records.
• Compiling job reports.
Job Requirements
• Bachelor’s degree in information technology or computer science.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages (e.g Perl or Shell)
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Ability to troubleshoot complex hardware and software issues.
• Written and verbal communication skills.
• Ability to think critically.