Operations Manager

Job Title: Operations Manager

Company: Lovely Home

Location: Belle Rose, Mauritius

Job Type: Full-Time

About Lovely Home:

Lovely Home is a premier home improvement retail company in Mauritius, specializing in high-quality, unique products and exceptional customer service. We're proud to serve our local community and offer a broad range of value-for-money items.

Job Overview:

We are seeking an experienced and committed Operations Manager who will ensure an exceptional customer experience across both online and in-showroom interactions. The ideal candidate will have a strong sense of responsibility and accountability, not only for their performance but also for the team they manage, striving for excellence in every aspect of the business.

Key Responsibilities:

• Manage the day-to-day operations of our showroom, reception till delivery and customer service operations, maintaining an organized, clean, and welcoming environment that inspires our customers.
• Implement strategic showroom layouts to optimize customer engagement and sales.
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Develop, mentor, and motivate our staff to deliver excellent customer service, holding them accountable for their performance, and facilitating their career growth.
• Foster strong relationships with local suppliers to consistently provide high-quality services.
• Ensure prompt and professional responses to all customer inquiries, online and offline.
• Regularly review operational performance, implementing necessary adjustments to enhance productivity and customer satisfaction.
• Collaborate closely with our marketing team to execute impactful sales and promotional events.

Requirements:

• Minimum of 5 years of experience in a managerial role, preferably in the retail sector.
• Proven track record in operations management, with a focus on showroom management and continuous improvement.
• Strong leadership abilities, including experience in staff development and holding teams accountable for their performance.
• Excellent communication skills with a customer-service oriented approach.
• Proficiency in business software, including inventory management and ERP systems.
• Demonstrated problem-solving abilities and strategic thinking.
• Excellent organizational and multitasking skills.
• A strong sense of responsibility and commitment to the role.
• A degree in Business Administration, Operations Management, or a related field is preferred.

Why Work for Lovely Home?

Join our team and you'll be part of a dynamic, fast-paced work environment where your commitment and accountability will truly make a difference. At Lovely Home, we offer competitive compensation, opportunities for professional growth, and a supportive, inclusive team culture.

Interested candidates are invited to apply here. Please include your CV and a cover letter detailing your relevant experience, your approach to accountability in the workplace, and why you're interested in this role at Lovely Home.