Job Description
Job Responsibilities:
- Coordinate the sourcing requisition flow
- Troubleshooting system and process as needed
- Monitor the team performance based on contractual KPIs and SLAs
- Communicate with external customers and internal stakeholders
- Handle escalations as required
- Drive continues improvement, manages/executes process and controls customer changes
- Meet contractual customer SLA’s
- Achieve internal objectives and Key Performance Indicators
- Quality audits
- Customer engagement, including customer implementation discussions and program/project management
- Source products at suppliers, if required
- Negotiate with vendors, as needed
Qualification/Experience:
- Bachelor’s degree, business administration or scientific background
- 5+ years of experience in a fast paced, customer focused environment, industry experience, procurement, sourcing business experience and business management
- Experience in SAP
- Experienced in serving key accounts (direct customer contact)
- Fluent in English and German/French
Skills:
- Manage customer interactions professionally by demonstrating excellent listening and organizational skills, by using probing questions and reflective language to engage customers and build trust
- Work independently and pro-actively
- Handle difficult situations effectively
- Customer focused
- Outstanding interpersonal skills with the ability to comfortably interact with various internal stakeholders (Service centre's and local teams)
- High sense of responsibility and ownership
- Strive for process excellence