Job Description
Key Responsibilities:
- Manage and supervise cashiers and front-end staff to ensure efficient operation of checkout counters.
- Monitor and maintain checkout areas, ensuring cleanliness and organisation.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner.
- Ensure compliance with company policies and procedures, including cash handling and security measures.
- Train new staff on front-end procedures, customer service standards, and product knowledge.
- Perform regular audits of cash registers and transactions to identify discrepancies and prevent losses.
- Coordinate with other departments, such as sales and inventory, to resolve issues and improve overall store operations.
- Maintain accurate records of transactions, refunds, and voids.
- Supervise and support cashiers in providing excellent customer service.
Job Requirements
Requirements:
- High school Certificate or equivalent.
- Previous retail or supermarket experience preferred.
- Good communication and customer service skills.
- Ability to work in a fast-paced environment.
- Basic maths skills for cash handling.
- Flexibility to work evenings, weekends, and holidays.[shift system]
- Ability to stand for extended periods.
- Clean Morality certificate