Full time

Consultant for Hospitality Software

  • Negotiable
  • Added: Jan 9, 2025
  • Closing: Mar 10, 2025

Obi Ltd

Quatre Bornes

Job Description

Position Summary

The Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team oriented environment.

Key Responsibilities

  • Answering questions of our customers on functional aspects of the Hospitality products
  • Being fully responsible for the resolution of issues you are handling
  • Proactively keeping customers informed of how and when problems are resolved with focus on retention and reference ability, documenting all information in required tracking systems
  • Responsible for appropriate referral to other departments, if necessary
  • Contributing and maintaining information in global knowledge base
  • Developing product knowledge and identifying areas for further specialization
  • Other duties and team projects as assigned
  • Flexible for business trip

We offer

  • Competitive Salary
  • Great career path
  • International working environment and top world product development
  • Pension Scheme and medical insurance contribution

Job Requirements

Key Requirements/Experience

  • Minimum 3 years of experience using PMS and F&B software
  • Experience in working in a related position in the hospitality industry (hotel)
  • Excellent customer focus and strong communication skills
  • Good analytical skills to analyse data research and solve diverse functional issues
  • Team player
  • Driving License mandatory
  • English and French language on upper-intermediate level

About Obi Ltd

Focus to Hospitality Software Integration and Hotel Guest Experience

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