Customer Service Officer

Providence Life Limited, PCC is a leading insurance company with a global business licence in Mauritius. We are constantly looking for dedicated professionals who are able to add value to our Operations team.

KEY ACCOUNTABILITIES

A starter position based in our Mauritius office. This role will report to the Team Leader – Operations and will be responsible for processing operational tasks and servicing customer requests. Additionally, the role holder will support initiatives that improve processes and efficiencies to provide the best outcomes possible for customers. The role holder will be required to collaborate successfully with all internal stakeholders.

SKILLS/COMPETENCIES

• Efficient and accurate processing of servicing requests, applications, and queries in line with agreed policies and procedures.
• Strong customer relationships and deliver customer centric solutions to clients, making good and timely decisions but always acting with the highest integrity to safeguard the business.
• Support to improve the operational systems, processes, and policies in line with the core business goals.
• Ability to interact and collaborate with internal stakeholders and all customers.
• Deliver on team and individual KPI’s.
• Attention to detail and accuracy is crucial.
• Ability to effectively communicate with all levels of the business.
• Provide regular progress updates to the line manager.
• Team player with a positive can-do attitude who takes personal accountability and displays a growth mindset.
• Planning, time management & organisational skills.
• Ability to work to deadlines and under pressure whilst maintaining the quality of output.
• To understand and demonstrate the values and culture of the organisation.
• Ensure you maintain and actively seek to improve your product and technical knowledge, in particular around AML obligations.
• Demonstrate the ability to apply logic to a given scenario to provide the best outcomes for the business and customer.

If you would like to apply for the above-mentioned role, please send your detailed CV to [email protected]

INDUSTRY

EMPLOYMENT TYPE

KNOWLEDGE, EDUCATION & EXPERIENCE

• Bachelor’s degree.
• Relevant experience in Customer Services in the global business sector / insurance / financial services sector of at least 1-2 years.
• Knowledge of relevant computer applications such as MS Office.
• Product knowledge and current and up-to-date information on legal and regulatory framework.
• Strong call handling abilities to manage inbound and outbound communications.
• Ability to work under your own initiative and take responsibility for your daily tasks.
• Ability to learn quickly and effectively.