Job Description
Key Responsibilities:- Create customer account on SAP Database
- Keep records of good return voucher books and ensure old ones are returned prior handing fresh book to store and salesperson
- Verify products physically in store following returns from clients prior issuing credit notes.
- Administer credit notes on SAP and reconcile debtors’ account
- Prepare Aftersales daily debtors report and banking of Cash when needed.
- Documentation of all communication and payment arrangements with clients accurately.
- Follow up with customers to ensure adherence to payment agreements and resolve any issues or disputes
- Investigate and resolve discrepancies in payment records or billing statements
- Coordinate with Internal departments to resolve customer issues and facilitate payment collection
- Maintain confidentiality of customer information and adhere to legal and regulatory requirements related to debt collection practices.
- Back up scanning of delivery note
- Follow banking procedures when required
- Perform any other duties as assigned by Supervisor/Manager
Job Requirements
Candidate Profile:- HSC with accounting background.
- Strong communication, interpersonal and negotiation skills.
- IT literate and Proficient in Microsoft Office
- Good written and spoken English & French
- Ability to work independently and as part of a team.
- Attention to detail and accuracy.
