Job Description
The role
As our Customer Service Representative, you will be the first point of contact for our clients. You'll help them understand their insurance options, keep their policies up to date, and make sure every visit, call or email is handled professionally and quickly.
Key responsibilities
- Welcome clients and handle phone, email and walk-in enquiries
- Assist clients with quotations, new policies and renewals for motor, accident, all-risk and boat insurance
- Prepare and process policy documents and related paperwork
- Follow up on client requests and support them through the claims process
- Keep client records accurate and up to date in our systems
- Collect premiums and issue receipts
- Provide clear, courteous service that builds long-term client relationships
Job Requirements
Minimum requirements
- HSC (Higher School Certificate)
- Computer literate (email, Microsoft Word, Excel)
- Fluent in French and English, spoken and written