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Expand Technology (Holding) Ltd Phoenix, Vacoas-Phoenix, Mauritius
19/01/2017
Full time
Analyze information, problems, situations, practices or procedures in order to:  Define the problem or objective Identify relevant concerns or factors Identify patterns, tendencies and relationships Formulate logical and objective conclusions Recognize alternatives and their implications To monitor, update and maintain existing applications. To assist in running tests on new and existing applications for the purposes of correcting errors, isolating areas for improvement, and general debugging. To assist in the preparation and documentation of application requirements and specifications. To assist in development and maintenance of user manuals and guidelines. To receive guidance and direction from team leader. To perform other work-related duties as assigned by supervisor. Jobs Requirements: Profile Diploma in any stream of computer science related field 1 year or more experience much preferred Demonstrated proficiency in Microsoft Excel, including ability to use advanced formulae/functions. Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data. Able to complete heavy workload within established time frames. Able to perform a variety of duties, often changing from one task to another of a different nature. Able to work independently with minimal guidance and as part of a team. Strong interpersonal skills including tact, diplomacy and flexibility to work effectively with colleagues. Good communication skills in French and English Knowledge of PHP and MySQL would be an advantage
Expand Technology (Holding) Ltd Phoenix, Vacoas-Phoenix, Mauritius
19/01/2017
Full time
Act as the primary point of contact between the company and the clients; Accept requests for assistance or problem reports from users (internal and external), via phone, e-mail or trouble ticket; Obtain necessary information from users to adequately describe the request or problem report; Enter information into the problem tracking system; Regular follow up with clients, weekly meeting on status of their open support requests; Complete information on problem reports that were solved personally and close report in problem tracking system; Proper analysis, and escalade request, issue, problem to the appropriate responsible parties (e.g., specialist, development team, IT support); Liaison with all concerned parties to ensure that requests or problem reports have been satisfactorily handled; Provide support to customers locally and internationally, remotely and on-site; Participate in the evolution of existing products; Be able to identify problems, communicate them in a clear way and proposing solutions to solve them; Provides in-house expertise and technical support to end-users on database and software-related issues; Work collaboratively with project team to ensure the successful delivery of the solution, identify issues/risks, propose solutions, and adjust to shifting priorities while maintaining project pace/schedule; Be available to work some evenings and occasional weekends to support staff as and when needed; Assists in the planning, design, documentation, and implementation of various systems; Creates and maintains good technical documentation.     Jobs Requirements: Qualifications and Experience: Diploma or Degree Holder in IS/IT/Computer Science and Engineering with more than 2 years of working experience required. Skills: You will need to show evidence of the following: Should have good networking knowledge; Skills on Linux operating system will be a definite advantage; Experience on application support preferred; the ability to think logically; a good memory of how software and operating systems work; excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution; the ability to work well in a team; problem solving skills; a strong customer focus; the ability to prioritize your workload; Attention to detail.    
Expand Technology (Holding) Ltd Phoenix, Vacoas-Phoenix, Plaines Wilhems District, Mauritius
19/01/2017
Full time
Job Description Handle requests for assistance or problem reports from users (internal and external). Obtain necessary information from users to adequately describe requests or problem reports. Analyze, manage requests and liaise with the appropriate parties to ensure requests and problems are handled correctly. Provide support to customers locally and internationally, remotely and on-site. Participate in the evolution of existing products. Provide in-house expertise and technical support to end-users on database and software-related issues. Work collaboratively with project teams to ensure the successful delivery of solutions, identify issues/risks, and adjust to shifting priorities while maintaining project pace/schedule. Be available to work some evenings and occasional weekends to support staff and customers as and when needed. Assist in the planning, design, documentation, and implementation of various systems Ability to create and maintain good functional and technical documentation Available for travel overseas for onsite implementation, support and training Good SQL knowledge is required Good Knowledge of virtualization technology Database and Server management, including the ability to setup servers, both Linux and Windows based Knowledge of programming languages is optional, but highly recommended Familiarity with the .NET platform would be an advantage Solid understanding of networking including routers, switches, ports, VPN and remote access technology Knowledge of POS/EFT systems, and the payment card industry in general would be a definite advantage Ability to multi-task and prioritize tasks and work with minimal supervision Excellent communication skills, both verbal and written Customer focused with a high degree of responsiveness Ability to learn quickly and adapt to frequently changing situations Excellent troubleshooting and critical thinking skills Strong interpersonal skills, ability to work with diverse groups Ability to demonstrate planning, organizing and implementing skills which allows the successful completion of a project by a specific due date Must be able to effectively handle stressful situations Must be able to read and effectively interpret general business documentation Jobs Requirements: Degree/Diploma in IT, Computer Science or a related field Minimum 3 years working experience in an IT environment, specifically in a software development environment Proven on site customer support experience  
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