Hotel Night Auditor

A Hotel Night Auditor is responsible for overseeing front desk duties during the night shift. Their duties include helping guest’s check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
 

Night Auditor duties and responsibilities
The Night Auditor must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:
• Balancing the accounts from the day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints
• Managing and updating all official documentation pertaining to the role
• Ensuring that employees in all departments have successfully executed all end-of-day bills
• Answering calls and queries related to potential booking