Job Description
The candidate will play a crucial role in our sales process by taking precise measurements at clients' locations for blind installations. He/She will also be responsiblie for delivering exceptional after-sales service and maintenance.
| DUTIES AND RESPONSIBILITIES |
| KEY RESULT AREA | PRINCIPAL ACCOUNTABILITIES |
| Precise Measurements | - Visit clients' locations to accurately measure windows for our products.
- Ensure precise and detailed measurements to facilitate the production of custom blinds.
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| After Sales Service | - Provide excellent customer service by addressing inquiries and concerns related to blinds installation and maintenance.
- Perform after-sales service and maintenance as needed to ensure customer satisfaction.
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| Timely Service Appointments | - Manage and complete service appointments in a timely manner to meet or exceed customer expectations.
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Communication
| - Maintain clear and effective communication with clients to understand their needs and preferences.
- Collaborate with the sales team and other relevant department to ensure smooth Coordination and customer experience.
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| Documentation & Reporting | - Maintain clear and effective communication with clients to understand their needs and preferences.
- Collaborate with the sales team to coordinate appointments and ensure a smooth customer experience.
- Report the details collected in a clear & understandable manner.
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