Shop Manager

Shop Manager, is responsible for facilitating and supervising daily operations at a shop to make sure that employees work together effectively to make sales and contribute to shop upkeep. Their duties include communicating with vendors about inventory orders, scheduling employee shifts and training new employees. Main duties are as followed:
- training, supervising and appraising staff
- dealing with customer queries and complaints
- Delivering excellent service to ensure high levels of customer satisfaction
- Motivating the sales team to meet sales objectives by training and mentoring staff
- liaising with head office
- additional store manager duties as needed

• Proven successful experience as a retail Shop Manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Higher qualification in Business Administration or relevant field