Job Description
Key Responsibilities:
• Process and track customer orders, ensuring accuracy and timely delivery.
• Assist the sales team with preparing quotes, proposals, and presentations for clients.
• Serve as a primary point of contact for clients, handling inquiries, providing product information, and addressing issues, after-sales inquiries, addressing client concerns, providing updates, and coordinating with the technical team for issue resolution.
• Maintain and update sales records, contracts, service requests, work orders, and client information in the CRM system.
• Liaise with the logistics, finance, and service teams to ensure seamless order fulfilment and after sales support.
• Generate and analyse sales reports, monitor sales performance, and provide insights to the sales team.
• Assist in tracking inventory levels and coordinating with the procurement team for stock replenishment.
• Manage and schedule after-sales service requests, including maintenance, repairs, and follow-up visits, ensuring timely response to client needs.
• Administer warranty processes, ensuring that all client claims are handled efficiently and in accordance with company policies.
• Generate regular reports on after-sales activities, customer satisfaction, and service team performance, providing insights for continuous improvement.
• Assist in managing spare parts inventory
• Monitor the quality of after-sales services provided, gathering feedback from clients to ensure high standards are maintained and improvements are implemented where necessary.
• Provide administrative support to the after-sales team, assisting with scheduling, documentation, and communication as needed.
Job Requirements
Qualifications
- Experience in project coordination and administration
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Proficiency in project management software
- Previous experience in the construction industry is a plus
Working Conditions:
Location: St Paul, Phoenix and Jinn Fei, Riche Terre as from June 2025
Working Hours/Days: Monday to Friday from 08:30 – 17:00 & Saturdays 08:30 – 13:00