1 Customer Service jobs

Under the responsibility of the Chief Customer Support Officer  Deal directly with customers either by telephone or electronically  Participate in meetings with customers using electronic tools  Respond promptly to customer inquiries  Handle and resolve customer complaints  Obtain and evaluate all relevant information to maintain quality of service  Perform customer verifications before delivery of products  Manage customers' accounts and databases  Keep up to date records of customer details  Prepare, analyse and distribute customer activity reports  Communicate and coordinate with internal departments  Provide feedback on the efficiency of the customer service process  Use of existing tools to monitor progression of customers  Support Chief Customer Support Officers in their role as cultural leaders in the transformation journey.  Facilitate working together across the silos instead of separately within them. Requirements:  Diploma Holder  Excellent communication skills in English and French (verbal and written)  Good analytical skills  Sound knowledge of Microsoft Excel and email  Be able to work in a team Working Hours: 06:30-15:15