Soft Skills Consultants

10 job(s) at Soft Skills Consultants

Soft Skills Consultants Quatre-Bornes
18/02/2020
Full time
Par définition, un Assistante Administrative doit être capable de traiter les demandes et les problèmes des prospects. Ce soutien peut être sous forme de courrier, SMS, courriel ou d’appel téléphonique. Le poste comprend aussi la qualification de base de données. Activité principales ● Saisie de dossiers clients ● Suivi ● Saisie factures fournisseurs ● Réception d’appels ● Appels clients : vérification livraison (planning) ● Reprises ● Pb de fonctionnement matériel : vérifications de base, transmission de l’info par mail ● Appels divers : fournisseur, appel commercial… ● Suivi mails des appels ● Emission d’appels ● Confirmation RDV pour livraison matériel ● Standard téléphonique, transfert d’appels ● Coordination ● Rédaction d’un tableau de suivi des appels ● Appels internes de suivi de dossiers Compétences requises ● Maîtrise des outils bureautiques : Outlook, Gmail, Word, Excel ● Capacité d’adaptation rapide sur les nouveaux outils informatiques ● Excellente expression orale en français ● Capable de rédiger des mails en français ● Capacité à hiérarchiser les urgences ● Très bon sens de l’organisation ● Capacité à travailler en équipe ● Capacité d’adaptation aux changements ● Savoir rendre compte ● Discrétion ● Sens de l’écoute  Formation et stage Les candidats sélectionnés pour ce programme auront droit à ● 180 heures de formation GRATUIT, approuvé par la MQA (Compétences Professionnelles pour chargé de relation client) offert par Soft Skills Consultants sous la National Skills Development Programme ( nsdp.hrdc.mu) ● 180 heures de stage en entreprise Les 180 heures de formation incluent des modules, tels que : ● L’attitude au travail ● Le développement personnel ● Forger son caractère (prendre de l’assurance et avoir confiance en soi) ● Le français des affaires ● Les stratégies d’une communication effective ● Le développement personnel (l’interprétation des résultats) ● Les éléments clés d’un service de clientèle irréprochable ● Les secrets d’une vente réussie (créer un réseau efficace) ● Formation comme chargé(e) de clientèle en entreprise ● Les secrets d’une vente réussie (Surmonter le refus) ● Les secrets d’une vente réussie (augmenter son capital vente)
Soft Skills Consultants Quatre-Bornes
18/02/2020
Full time
This position is ideal for someone who is passionate about soft skills and strongly motivated to meet the challenge of setting up the World’s first Soft Skills Research Centre. The primary role of the research assistant is to conduct research in the field of soft skills and its applications in the workplace. Excellent questioning skills Providing timely feedback Report and proposal writing Excellent presentation skills Opportunity seeking Excellent writing skills (English & French) Research skills Analytical skills Critical thinking skills Mastery of the Statistical Package for Social Sciences (SPSS) Primary & secondary data collection skills Conducting online surveys Knowledge The candidate is expected to have a good knowledge of : The Mauritian Economy Various online survey tools Local, regional and funding agencies : The TVET sector, Various Government agencies such as the EDB, MQA, HRDC, TEC, SME Mauritius Ltd, MRC, International agencies such as World Bank, UNESCO, ILO, SADC, COMESA, ADB, AFD, WEF
Soft Skills Consultants Quatre bornes
18/02/2020
Full time
This position is ideal for someone who is passionate about soft skills and strongly motivated to meet the challenge of setting up the World’s first Soft Skills Research Centre. The primary role of the research assistant is to conduct research in the field of soft skills and its applications in the workplace. Skills  Excellent listening skills Excellent questioning skills Providing timely feedback Report and proposal writing Excellent presentation skills Opportunity seeking Excellent writing skills (English & French) Research skills Analytical skills Critical thinking skills Mastery of the Statistical Package for Social Sciences (SPSS) Primary & secondary data collection skills Conducting online surveys Knowledge The candidate is expected to have a good knowledge of : The Mauritian Economy Various online survey tools Local, regional and funding agencies : The TVET sector, Various Government agencies such as the EDB, MQA, HRDC, TEC, SME Mauritius Ltd, MRC, International agencies such as World Bank, UNESCO, ILO, SADC, COMESA, ADB, AFD, WEF Qualifications A degree in social science from a recognized university Experience Not required as full training will be provided
Soft Skills Consultants Quatre-Bornes
18/02/2020
Full time
This position is ideal for someone who is passionate about soft skills and strongly motivated to meet the challenge of setting up the World’s first Soft Skills Research Centre. The primary role of the research assistant is to conduct research in the field of soft skills and its applications in the workplace. Excellent listening skills Excellent questioning skills Providing timely feedback Report and proposal writing Excellent presentation skills Opportunity seeking Excellent writing skills (English & French) Research skills Analytical skills Critical thinking skills Mastery of the Statistical Package for Social Sciences (SPSS) Primary & secondary data collection skills Conducting online surveys Knowledge The candidate is expected to have a good knowledge of : The Mauritian Economy Various online survey tools Local, regional and funding agencies : The TVET sector, Various Government agencies such as the EDB, MQA, HRDC, TEC, SME Mauritius Ltd, MRC, International agencies such as World Bank, UNESCO, ILO, SADC, COMESA, ADB, AFD, WEF
Soft Skills Consultants Quatre Bornes
03/02/2020
Full time
We are hiring qualified French Educators to deliver Soft Skills to deliver Soft Skills training in the following fields : ● Business French ● Sales
Soft Skills Consultants Quatre-Bornes
03/02/2020
Part time
Soft Skills Consultants (Mauritius) Ltd was established in March 2010 with the primary objective of providing soft skills training to the corporate world. The company is a Mauritius Qualifications Authority (MQA) registered institution and is a licensed recruitment agency of the Ministry of Labour, Industrial Relations, Employment and Training. Based on our nine years’ experience in training 2200+ employees from 290+ corporate organisations, we have over the years developed and introduced effective tools to assist organisations in their HR development to sustain growth and profitability through better productivity. We are currently hiring qualified PART TIME TRAINERS to deliver Soft Skills training in the following fields ● Human Resources ● Sales ● Marketing The candidate should be an MQA registered trainer with experience in delivering training. Experience in a call centre environement is an advantage
Soft Skills Consultants Quatre-Bornes
03/02/2020
Full time
The Career Development Officer shall be responsible to deliver services provided by the Centre to specific audiences as detailed below. • Provide career counselling and career development sessions for students and job seekers. • Develop career services programmes that will help students and job seekers in exploring and planning career options. • Work with students and job seekers on their needs for career development. • Conduct trainings, workshops, lectures, presentations, and other events to develop career planning and employability skills for students and job seekers. • Develop positive working relationship with stakeholders to achieve desired goals. • Coordinate with academic advisors to help students in making career choices based on their academic majors. • Research and analyse current employment trends in various sectors of the economy. • Maintain regular contacts with potential employers for new job opportunities. • Educate students and job seekers on resume building, interview skills, and professionalism. • Conduct mock interviews and job search workshops for students and job seekers. • Conduct career awareness events and job fairs for students. • Execute outreach programs to promote career services among students and job seekers. • Maintain a database of student and job seekers academic and employment records. • Maintain an online Customer Relationship Management (CRM) system • Maintain a Recruitment Software system • Guide students in determining their interests and abilities using a wide range of methods, such as aptitude assessments, interviews and planning materials • Counsel individual learners, working with them to aid in the development of both hard and soft skills • Conduct group workshops on a variety of topics, including writing resumes and cover letters and career development resources, researching graduate programmes, and more • Work with students to overcome issues that could undermine their academic or career success • Help students craft a long-term plan for reaching their career objectives • Connect learners to additional resources such as financial aid, vocational training, Government programmes to assist young unemployed adults. • Plan and publicize the Career Development Centre’s programmes and events such as workshops, job fairs, and orientation sessions • Collaborate with faculty, staff and other student services divisions to help achieve university-wide goals and contribute to its long-range planning. • Generate Vacancy Analysis Rate (VAR) on a daily basis • Administer online career assessment tests to students and job seekers • Administer online Job Fit Assessments to students and job seekers • Promote the services of the centre to corporate clients • Design and implement a Job Fit Calculator • Design and implement a Learning & Development Plan (LDP)
Soft Skills Consultants Quatre-Bornes
03/02/2020
Part time
Soft Skills Consultants (Mauritius) Ltd was established in March 2010 with the primary objective of providing soft skills training to the corporate world. The company is a Mauritius Qualifications Authority (MQA) registered institution and is a licensed recruitment agency of the Ministry of Labour, Industrial Relations, Employment and Training. We are currently hiring qualified PART TIME TRAINERS to deliver Soft Skills training in the following fields  Sales  Marketing The candidate should be an MQA registered trainer with experience in delivering training. Experience in a call centre environement is an advantage
Soft Skills Consultants Quatre-Bornes
03/02/2020
Full time
This position is ideal for someone who is passionate about soft skills and strongly motivated to meet the challenge of setting up the World’s first Soft Skills Research Centre. The primary role of the research assistant is to conduct research in the field of soft skills and its applications in the workplace. Skills ● Excellent listening skills ● Excellent questioning skills ● Providing timely feedback ● Report and proposal writing ● Excellent presentation skills ● Opportunity seeking ● Excellent writing skills (English & French) ● Research skills ● Analytical skills ● Critical thinking skills ● Mastery of the Statistical Package for Social Sciences (SPSS) ● Primary & secondary data collection skills ● Conducting online surveysKnowledge The candidate is expected to have a good knowledge of : ● The Mauritian Economy ● Various online survey tools ● Local, regional and funding agencies : The TVET sector, Various Government agencies such as the EDB, MQA, HRDC, TEC, SME Mauritius Ltd, MRC, International agencies such as World Bank, UNESCO, ILO, SADC, COMESA, ADB, AFD, WEF A degree in social science from a recognized university
Soft Skills Consultants Quatre-Bornes
03/02/2020
Full time
Un agent est chargé de réaliser la mission (émissions ou réceptions d’appels, web call back, email, chat, sms…) qui lui est confié par la direction avec pour objectif la réussite de la campagne et donc la satisfaction du client. Il est responsable du maintien d’une bonne image de la société. Responsabilités Assurer l'ensemble de la productivité et des objectifs de qualité tels que communiqués par le superviseur. Comprendre et manipuler une plate-forme de logiciel client. Volonté de travailler en équipe, d’apprendre et d’encadrer les autres. Fournir des commentaires et participer à des discussions pour aider à améliorer le processus global (Qualité de service et de la productivité). Identifier les problèmes de performance des applications et les transmettre au superviseur attitré. Assurer les délais et le niveau de qualité de vos projets. Participer à la formation telle que définie par l'entreprise. Aider les superviseurs et coordonnateurs dans l’amélioration du processus et de la qualité. Aider les superviseurs et coordonnateurs dans les tests et la mise en œuvre de nouveaux projets / processus. Suivre toutes les règles de l'entreprise et les politiques de réglementation à propos des activités quotidiennes. Compétences requises Esprit analytique et soucis du détail. Excellente compétence écrite et orale en français. Excellente compréhension du français ainsi que de l’accent français. Savoir maitriser la terminologie technique et  professionnelle. Capacité à appréhender les accents. Excellente capacité à gérer le temps. Adaptabilité Tenacité Formation et stage Les candidats sélectionnés pour ce programme auront droit à  180 heures de formation GRATUIT, approuvé par la MQA (Compétences Professionnelles pour chargé de relation client) offert par Soft Skills Consultants sous la National Skills Development Programme ( nsdp.hrdc.mu) 180 heures de stage en entreprise Les 180 heures de formation incluent des modules, tels que : L’attitude au travail Le développement personnel Forger son caractère (prendre de l’assurance et avoir confiance en soi) Le français des affaires Les stratégies d’une communication effective Le développement personnel (l’interprétation des résultats) Les éléments clés d’un service de clientèle irréprochable Les secrets d’une vente réussie (créer un réseau efficace)