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About Company Details

Established in 2004, R-MAD is a customer experience company that combines one of the world’s most advanced CX software platforms such as Genesys CX Platform with our world-class CX expertise. We help with the use of technology, research, and service components to identify important business issues and trends earlier, respond faster, and ultimately turn every customer experience into a clear competitive advantage.

7 job(s) at R-MAD LTD

Genesys Cloud Engineer (FULL-TIME)

Responsibilities: • Configure, customize, and optimize Genesys Cloud functionalities based on stakeholders and client needs. • Conduct troubleshooting and root cause analysis to resolve issues and ensure system stability. • Develop and maintain...

IT Support Engineer (FULL-TIME)

Responsibilities: • Responding to client IT support requests. • Meeting with clients to diagnose software, networking, or hardware issues. • Providing technical support on-site or via remote-access systems. • Repairing hardware malfunctions,...

Software Developer (FULL TIME)

Responsibilities: • Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. • Directing system testing and validation procedures. • Directing software programming and documentation development....

Sales Admin (FULL-TIME)

Responsibilities: • Identify prospect potential clients through various channels, including cold calling, email outreach, and networking. • Conduct product demonstrations and presentations to showcase the features and benefits of our software and apps....

Digital Marketer (FULL-TIME)

Responsibilities: • Develop and execute digital marketing campaigns across various channels, including social media, email marketing, search engine optimization (SEO), and paid advertising. • Create compelling content, including blog posts, social media updates,...

Administrative Assistant

We are seeking a highly organized and motivated Administrative Assistant to join our team. The successful candidate will provide administrative support to ensure efficient operation of the office. Key Responsibilities: Manage office communications, including phone calls, emails, and...

IT Project Manager

We are seeking an experienced IT Project Manager to lead and manage our IT projects from conception through to completion. The ideal candidate will possess a strong background in IT project management, with the ability to coordinate resources, manage timelines, and ensure successful delivery of...