Job Description
Founded in 2004, Otayo celebrates 17 successful years in Mauritius, catering for over 1000 events. Otayo is the best one-stop shop for finding tickets to the hottest shows and events that's everyone talking about. Whether you're a sports fanatic, concert aficionado, or theatre enthusiast. Otayo makes it as easy as possible to find and buy tickets to the hottest live events including – concerts, music festivals, theatre, sports and business conferences.
Who are we looking for?
We are looking for a young dynamic candidate, passionate about customer service and have the ability to cater for crowded events. The ideal candidate should be outgoing and smart, with a welcoming and pleasant attitude.
Main Duties and Responsibilities :
● Client’s communication and full reservations responsibility from A-Z
● Conduct email/phone communications with customers in both English and French
● Events Sales Preparation
● Event Planning
● Booking system updating
● Event On-site Services
● Dealing with customer issues (complaints, cancellations etc)
●Ticket Booking & payment processing
Job Requirements
● Academics: Minimum HSC- With Good Passing Results, A diploma will be an advantage.
● Working Days: Monday - Friday (8am-5pm) + You will have to work on-site during the events which are mostly done during weekends (evening-night time).
● Salary Scale: Negotiable (Depending on Qualification and Experience)
Skills and persona:
● Outgoing and Smart
● Attentive to details and Able to work under pressure
● Affinity for customer service
● Proactive and responsible
● Computer Literate- good Excel skills
● Pleasant and welcoming over the phone.
● Good Communication Skill (phone, whatsapp, email)
● Fluent in both English and French