Job Description
A "Operations Manager" in a GBS (Global Business Services) context is responsible for leading and managing a specific center / function at Mauritius. They are responsible for ensuring the smooth operation of the center, leading teams, and driving improvements in processes and service delivery.
Key Responsibilities:
Operational Management:
•
Overseeing daily operations to ensure efficiency and productivity
•
Implementing and enforcing company policies and procedures
•
Managing resources (personnel, equipment, budget) effectively
•
Monitoring performance metrics and identifying areas for improvement
•
Developing and implementing strategies to achieve business objectives
Team Leadership:
•
Recruiting, hiring, and training employees
•
Providing guidance, support, and motivation to team members
•
Conducting performance evaluations and providing feedback
•
Managing employee relations and addressing any issues that arise
Financial Management:
•
Managing budgets and controlling expenses.
•
Monitoring revenue and profitability.
•
Identifying opportunities to increase revenue and reduce costs.
Compliance and Regulatory:
•
Ensuring compliance with all relevant local laws and regulations.
•
Maintaining accurate records and reports.
•
Staying up to date on changes to regulations and policies.
Stakeholder Management:
•
Liaising with headquarters or regional management.
•
Building and maintaining relationships with key stakeholders.
•
Communicating effectively with all relevant parties.
Strategic Planning:
•
Contributing to the development of strategic plans for the Mauritius location.
•
Implementing and executing strategic initiatives.
•
Monitoring progress and adjusting as needed.A "Operations Manager" in a GBS (Global Business Services) context is responsible for leading and managing a specific center / function at Mauritius. They are responsible for ensuring the smooth operation of the center, leading teams, and driving improvements in processes and service delivery.
Key Responsibilities:
Operational Management:
•
Overseeing daily operations to ensure efficiency and productivity
•
Implementing and enforcing company policies and procedures
•
Managing resources (personnel, equipment, budget) effectively
•
Monitoring performance metrics and identifying areas for improvement
•
Developing and implementing strategies to achieve business objectives
Team Leadership:
•
Recruiting, hiring, and training employees
•
Providing guidance, support, and motivation to team members
•
Conducting performance evaluations and providing feedback
•
Managing employee relations and addressing any issues that arise
Financial Management:
•
Managing budgets and controlling expenses.
•
Monitoring revenue and profitability.
•
Identifying opportunities to increase revenue and reduce costs.
Compliance and Regulatory:
•
Ensuring compliance with all relevant local laws and regulations.
•
Maintaining accurate records and reports.
•
Staying up to date on changes to regulations and policies.
Stakeholder Management:
•
Liaising with headquarters or regional management.
•
Building and maintaining relationships with key stakeholders.
•
Communicating effectively with all relevant parties.
Strategic Planning:
•
Contributing to the development of strategic plans for the Mauritius location.
•
Implementing and executing strategic initiatives.
•
Monitoring progress and adjusting as needed.
Job Requirements
Any Graduate or master’s degree or professional certifications.
Fluency in French and English; Knowing Spanish will be added advantageAny Graduate or master’s degree or professional certifications.
Fluency in French and English; Knowing Spanish will be added advantage
A qualified leader to manage the larger team.
•
Responsible for supervising, managing and motivating team members.
•
Excellence in Stakeholder Management
•
Able to act proactively to ensure smooth team operations and effective collaboration.
•
Excellence in MIS & presentation to the management team.
•
Decision-making skills.A qualified leader to manage the larger team.
•
Responsible for supervising, managing and motivating team members.
•
Excellence in Stakeholder Management
•
Able to act proactively to ensure smooth team operations and effective collaboration.
•
Excellence in MIS & presentation to the management team.
•
Decision-making skills.